Privacy Policy

Effective Date: February 2025

1. Introduction
Welcome to Alpha-Flow.Ai (“Alpha-Flow”). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data. By using our website and services, you acknowledge and agree to the practices described in this policy. We may update this policy periodically, so please review it regularly.

For any questions or concerns regarding your data privacy, contact us at support@Alpha-Flow.Ai.

2. Data We Collect
We collect and process various types of personal and non-personal data, including but not limited to:

  • Personal Information You Provide: Name, contact details, identification documents, financial details, and other information submitted through forms, emails, phone calls, or meetings.
  • Transaction & Trading Data: Account balances, trade history, transaction records, deposit and withdrawal details.
  • Technical & Device Data: IP address, browser type, operating system, device identifiers, login history, and geolocation data.
  • Usage Data: Behavioral tracking on our platform, page interactions, and clickstream data.
  • Third-Party Sources: Data from credit agencies, regulatory bodies, public databases, and business partners.
 
3. How We Use Your Data
We use your personal and non-personal data for the following purposes:
 
  • Service Provision: To deliver and manage our trading platform and services.
  • Compliance & Legal Obligations: To fulfill regulatory requirements such as anti-money laundering (AML) and know-your-customer (KYC) laws.
  • Security & Fraud Prevention: To monitor account activity, detect fraudulent transactions, and prevent unauthorized access.
  • Business Optimization & Analytics: To analyze trends, improve our services, and ensure platform security.
  • Marketing & Advertising (with Consent): To provide personalized offers, newsletters, and promotional materials.
  • Communication: To provide updates, respond to inquiries, and send necessary service-related messages.
 
4. Sharing & Disclosure of Information
We do not sell your personal information. However, we may share it in the following circumstances:
 
  • With Your Consent: When requested by you or as part of services that involve third-party partnerships.
  • Regulatory & Legal Compliance: To meet legal obligations, respond to lawful requests, court orders, subpoenas, or law enforcement investigations.
  • Business Partners & Service Providers: Including payment processors, financial institutions, legal advisors, IT service providers, and cloud hosting providers, strictly on a need-to-know basis.
  • Third-Party Analytics & Advertising Tools: We may use third-party analytics providers to improve our services and marketing efforts. These tools may collect non-personal data about your interactions with our website.
  • Corporate Transactions: In case of mergers, acquisitions, asset transfers, or restructuring, your data may be transferred to the new entity.
 
5. Data Retention
We retain personal data for as long as required by applicable laws, regulatory obligations, and business purposes, including:
 
  • A minimum of five (5) years post-account closure, per financial regulations.
  • Longer retention if necessary for fraud detection, dispute resolution, or legal enforcement.
  • Once data is no longer needed, we securely delete or anonymize it.
 
6. Monitoring & Security Measures
We actively monitor platform activity to ensure compliance and security:
 
  • Trade & Transaction Monitoring: Analyzing frequency, volume, and sources of trades.
  • Account & Access Security: Tracking logins, failed attempts, and device usage.
  • Encryption & Firewalls: Utilizing industry-standard security measures to protect sensitive information.
  • Employee & Partner Confidentiality: Ensuring data access is restricted to authorized personnel only.
 
7. Your Data Rights (GDPR & CCPA Compliance)
Depending on your location, you have the following rights regarding your personal data:
 
  • Access & Portability: Request copies of your data or transfer it to another service provider.
  • Correction & Updates: Rectify any inaccurate or incomplete personal information.
  • Deletion (Right to Be Forgotten): Request deletion of your data, subject to legal retention requirements.
  • Restriction & Objection: Limit how your data is processed under certain circumstances.
  • Opt-Out of Marketing: Manage preferences for marketing communications and advertising.
To exercise your rights, contact us at support@Alpha-Flow.Ai. We may require identity verification to process requests.
 
8. Data Security Measures
We take rigorous measures to protect your personal data, including:
 
  • Advanced Encryption: Protecting stored and transmitted data with secure encryption standards.
  • Access Controls: Implementing multi-factor authentication and role-based access restrictions.
  • Regular Security Audits: Conducting routine security assessments and penetration testing.
  • Incident Response Plan: Ensuring immediate action in case of a data breach or security threat.
 
9. International Data Transfers
If you access our services from outside your country, your data may be transferred across borders. We ensure all international transfers comply with relevant data protection laws, using mechanisms such as contractual safeguards, standard contractual clauses (SCCs), or regulatory approvals.
 
10. Cookies & Tracking Technologies
Our platform may use cookies and similar tracking technologies to enhance user experience, analyze platform performance, and serve personalized advertisements. You can manage cookie settings through your browser preferences.
 
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or industry standards. Any significant changes will be communicated through our website or via direct notification.
 
12. Contact Us
For any privacy-related inquiries, please reach out to:
Thank you for trusting Alpha-Flow. We remain committed to safeguarding your data and ensuring your privacy.